Telehealth & Practice FAQ

Our entire practice is structured for modern virtual convenience. Care is delivered through OptiMantra EMR, a HIPAA-compliant electronic medical record and telemedicine platform.

1. You schedule your visit online.
2. You complete your digital intake forms and lab work.
3. At your scheduled appointment time, you log into the OptiMantra patient portal on your computer or mobile device and click your secure video appointment link to connect live with Nichola Joubert, APRN.

Complete diagnostic testing is required prior to your initial comprehensive consultation.

• Once your appointment is booked, customized lab requisitions (such as metabolic, lipid, thyroid, and hormone panels) will be generated and uploaded to your secure patient chart.
• We partner with Access Medical Labs, allowing you to take your requisitions to any local Quest Diagnostics or Labcorp draw site across Kansas.
• Mobile Home Draw Option: If you prefer not to visit a lab facility, we can arrange for a mobile phlebotomist to come to your home or workplace to draw your blood for a small additional phlebotomy service fee.

• Initial Comprehensive Consultation: 60 minutes. This allows ample time to review your complete medical narrative, analyze complex lab work, answer all questions, and outline your personalized care plan.
• Follow-Up Consultations: 30 minutes. Focused on evaluating progress, reviewing updated lab values, managing symptoms, and fine-tuning medication dosages.

For routine clinical questions, medication refill requests, or side-effect updates between scheduled visits, existing patients can send secure messages via the OptiMantra Patient Portal. Messages submitted during standard business hours are monitored daily and answered promptly by Nichola Joubert, APRN.